Technological solutions are needed to support crisis management and recovery in the city. Citizens can use their mobile devices to report about incidents, terrorist activity, riot and public unrest, usually occurring in busy urban areas. They can stream video and audio live from the scene to the operation center. The Operation Center is able to view maps of the area, reports about the incident from online sources and video streams from the citizens. The operator is able to trigger response procedures, to coordinate with emergency services and to locate citizens in the vicinity who might be at risk. Alerts are sent out to mobile devices of users inside and near the affected area.
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